Cancelation Policy
DORAXXL Online Store Cancellation Policy
We at DORAXXL aim to provide a seamless shopping experience for our valued customers. Below is our cancellation policy to help clarify the process:
Order Cancellation by Customer
-
Cancellation Window:
- Customers can cancel their order within 24 hours of placing it.
- Orders already processed for shipment cannot be canceled.
-
How to Cancel:
- To request a cancellation, please contact our customer support team via:
- Email: info@doraxxls.com
- Phone/WhatsApp: 0762679423
- Provide your order number and a reason for cancellation (optional).
- To request a cancellation, please contact our customer support team via:
-
Refunds for Canceled Orders:
- If your cancellation is approved, a full refund will be processed within 7 business days to your original payment method.
Order Cancellation by DORAXXL
-
Reasons for Cancellation:
- Stock unavailability.
- Payment issues or incomplete transactions.
- Incorrect shipping information provided.
-
Notification:
- If DORAXXL cancels your order, we will notify you promptly via email or phone and provide a full refund.
Non-Cancellable Orders
- Customized or personalized items cannot be canceled once the production process begins.
- Orders marked for express delivery cannot be canceled after being confirmed.
Refund Processing
- Refunds will be credited to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment service provider.
Contact Us
For further assistance regarding cancellations, please don’t hesitate to reach out to us:
- Email: info@doraxxls.com
- Phone/WhatsApp: 0762679423
We appreciate your understanding and look forward to serving you again!