Cancelation Policy

DORAXXL Online Store Cancellation Policy

We at DORAXXL aim to provide a seamless shopping experience for our valued customers. Below is our cancellation policy to help clarify the process:

Order Cancellation by Customer

  1. Cancellation Window:

    • Customers can cancel their order within 24 hours of placing it.
    • Orders already processed for shipment cannot be canceled.
  2. How to Cancel:

    • To request a cancellation, please contact our customer support team via:
      • Email: info@doraxxls.com
      • Phone/WhatsApp: 0762679423
    • Provide your order number and a reason for cancellation (optional).
  3. Refunds for Canceled Orders:

    • If your cancellation is approved, a full refund will be processed within 7 business days to your original payment method.

Order Cancellation by DORAXXL

  1. Reasons for Cancellation:

    • Stock unavailability.
    • Payment issues or incomplete transactions.
    • Incorrect shipping information provided.
  2. Notification:

    • If DORAXXL cancels your order, we will notify you promptly via email or phone and provide a full refund.

Non-Cancellable Orders

  • Customized or personalized items cannot be canceled once the production process begins.
  • Orders marked for express delivery cannot be canceled after being confirmed.

Refund Processing

  • Refunds will be credited to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment service provider.

Contact Us

For further assistance regarding cancellations, please don’t hesitate to reach out to us:

  • Email: info@doraxxls.com
  • Phone/WhatsApp: 0762679423

We appreciate your understanding and look forward to serving you again!

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